Netec

• Tel: 0800 583 5000
• Email: click here to email us

How We Work

Our relationship with our customers is what our reputation has been built on, so we have kept our structure and work practices agile, enabling us to act in any fashion that would be comfortable for your business.

So that you have a single point of contact within Netec, all clients are assigned an Account Manager, who is there to answer any questions, offer our assistance or book Netec’s services for you.

The role of our consultants, lab engineers and help-desk operators is to service those needs in the most effective, efficient and professional manner. Our friendly staff will all have access to the technical information on your business that they would need to support, analyse or upgrade your technologies, as and when this is needed.

All of our consultants are degree-educated and Microsoft-qualified. They have years of experience in the field, working on projects for companies of varied sizes and sectors. To maintain their level of expertise, they are actively encouraged to regularly attend training courses and to broaden their skills.

Our core principles:

• To treat every client as unique and tailor our service to your business needs and budget.
• Always to offer the full picture in the simplest fashion so that our clients will understand all the information, enabling them to make the best corporate decisions.
• Speed of response to all support issues is paramount. Downtime is dead-time, and we recognise that our reputation is intrinsically linked to minimising this.
• Flexibility in all that we do, to ensure that we work well within our clients’ comfort zones. Quality is the only standard element of our work. Our service, availability, communication and client relationships are moulded to their individual needs, demands and wishes.