ABOUT US

In 2001, a group of IT engineers came together to create an IT support business to bridge the gap between large costly IT companies and small unreliable one-man bands. The business proposition was the same then as it is today: to deliver an agile, professional, and affordable IT service. The company was named Network Technologies Global Consulting, or Netec for short.

 

our ethos

We see our clients as partners rather than customers and this has allowed us to forge valuable, trustworthy relationships, many that we have held for over 15 years. Our services are delivered by our efficient staff or through our network of reliable partners and suppliers.

Using trusted partners and suppliers allows us to provide you with technology that works seamlessly and helps us to deliver cost-effective proposals. We act as a single point of contact to ensure work is completed as per the defined scope, on budget and on time. As part of our processes, we ensure that our partners and suppliers are regularly score-carded to ensure they meet our exacting standards.

OUR PEOPLE

We pride ourselves on our friendly and helpful relationship with clients. All our Consultants are Microsoft and A+ qualified and hold degrees in computer science. Our engineers have many years of experience, having dealt with different types and sizes of businesses and organisations.

We encourage regular staff training to ensure each consultant’s qualifications are up-to-date with the systems that we support (Microsoft, Mac, Linux, etc). On the hardware side, we are Dell Premier Partners and hold partnership relationships with HP, IBM/Lenovo and all major brands.

Regular performance reviews of our consultants, both internally and through client feedback ensures that our Helpdesk, Field Consultants, Account Managers and Sales team staff remain focused and provide a high-level of service.

OUR MANIFESTO

This sets out in brief our key commitments to ensure you receive the highest quality of service possible from us:

  • Every client is an opportunity to improve our performance and strive for excellence.
  • We aim to deal with all Helpdesk tickets as per our SLA.
  • We aim to provide straight-forward hardware/software quotes on the same day we receive them.
  • We aim to write and present detailed proposals within four days of receiving the request. 
  • If a scheduled visit is required we aim to book and confirm this the same day.
  • We aim to create a positive experience and ensure a high quality service environment.
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“I wholeheartedly recommend Netec to all SMEs that are serious about embracing the digital age”
— Dr Keith Mc Cormack, CEO McCormack Pharma