IT helpdesk
We give you the confidence that wherever you work: be it in the office, at home, or on the road - whether on a desktop computer, laptop, tablet or phone - you are safe in the knowledge that all your technology works seemlessly and is connected as it should be. We provide you with cost-efficient, best-in-class solutions, an understanding of your business needs and a friendly, professional face you can trust. Our services include full helpdesk support, scheduled visits, emergency response and managed support and network monitoring.
we Have you covered
Our London-based team are friendly by nature and enquiring by necessity. Our aim is to maximise the benefit modern technology has for our clients and provide solutions that fit how you work best. To do this we combine expert knowledge of IT with a sound understanding of your business.
Exceptional service is provided by dedicated Account Managers allocated to each client. You can alert us to issues via email or by using our web-based logging system but, when you need to, you can also call members of our team direct. Often problems can be dealt with remotely, however on-site visits are also a key part of the service Netec provides. During Business Hours, we will respond to incidents in relation to the level of severity and update you in accordance with our service level agreement.
Web-based logging system
Our web and app-based logging system has been developed over many years and boasts a refreshing design and ease of use. It provides a simple way to track your incident from beginning to end. When you have a query or request, simply set it out in an e-mail, and your task will be automatically tracked, assigned to an appropriate consultant, and responded to on time in accordance with our SLA.
Remote control of your computer
We use special remote control software to provide instant support to our customers. Once we have received permission, we can control your PC over the Internet within seconds. This allows us to work on your computer, gather real-time system data, and most importantly resolve your issue quickly.
our process
During Business Hours, we will respond to incidents in relation to the level of severity and update you in accordance with Table 1 below. The severity level assigned to an incident will be jointly determined by you and us together.
